Keisha Trotter's Resume

Keisha A. Trotter
E-mail: keishatrotter@comcast.net

Professional Profile:

Proven knowledge of usability and accessibility issues
Proven analytical and problem solving skills
Proven exceptional written and oral communication skills
Proven knowledge of the information technology and computer based systems
Proven exceptional computer programming skills
Proven knowledge of quality control and quality assurance testing
Proven knowledge of interface design and decision support systems
Proven effective interpersonal and interacting skills

Professional Experience:

United States Department of Agriculture
July 2002 - Present
Information Technology Specialist (Web Specialist)
Duties: Provide technical support the Agricultural Marketing Service (AMS); Serve as the in-house database specialist; Establish and maintain SQL Server databases; Perform quality control and quality assurance for the Agency; Serve as technical liason on in-house portal projects.

ASRC Aerospace Corporation / Environmental Protection Agency Air Docket
October 2001 - July 2002
Information Specialist III
Duties: Provide technical support for the upload and conversion of docket indices into WordPerfect, Adobe Acrobat Portable Data Files (PDF) and Hypertext Markup Language (HTML), as well as support a document management project; Responsible for converting print media documentation into electronic format; Established and maintains online databases of docket indices; Maintain computer system used in the Records Center, including troubleshooting of application problems in RPAS system; Performs quality control and quality assurance testing for all electronic media, Implements Records Center procedures to minimize data loss in case of system failure; Established Standard Operating Procedures for the RPAS system; Provides technical support for the docket indices database; Documents current computer support procedures and assists with the compilation of the Computer Support Department procedure manual.

United States Department of Health and Human Services - Food and Drug Administration
June 2001 - September 2001
Independent Contractor
Duties: Performed Internet research on various federally-approved and unapproved drugs for the Food and Drug Administration's Office of Compliance; Developed and maintained a reference manual and online tracking database of research findings relevant to FDA programs; Tracked statistical information relevant to aid in the monitoring of approved and unapproved drugs; Established Standard Operating Procedures (SOP) for the online database.

United States Department of Health and Human Services / Caliber Associates
November 1999 - April 2001
Systems Programmer
Duties: Assisted in the development and creation of web based solutions; Served as the team leader for the Children's Bureau web team; Responsible for the maintenance and page layout of the Children's Bureau web site and other clearinghouse web sites using HomeSite/ColdFusion Studio and Macromedia Fireworks; Lead quality control and quality assurance team for the Children's Bureau web team; Performed independent accessibility and usability evaluations on various web sites; Served on the Quality Assurance/Quality Control subcommittee; Assisted in the implementation of a marketing plan for various web sites; Trained technical and nontechnical staff on new technology and web standards and guidelines; Established web development guidelines and HTML standards for the Information Technology Group.

United States Department of Health and Human Services - Office of Women's Health
September 1998 - November 1999
Web Analyst for the National Women's Health Information Center
Duties: Performed content updates and revisions to the National Women's Health Information Center (NWHIC) web site; Performed an independent evaluation of the NWHIC site based on the DHHS guidelines; Assisted in the implementation of a marketing plan for the NWHIC web site; Assisted in the redesign of the NWHIC web site; Assisted in the redesign of the HHS Departmental web site; Assisted in the revising the "Best Practices and Guidelines" for the Department of Health and Human Services; OWH Representative on the Federal Interagency Management Council of Federal Webmasters; Responsible for the creation and page design of the Office on Women's Health, Women of Color, Health Professionals, Caregivers, and Women with Disabilities sections on NWHIC; Maintained and updated the editorial content of the NWHIC web site; Conducted research on current issues relating to women's health; and served as a representative for OWH at various conferences and meetings.

United States Department of Agriculture - Office of Analysis and Evaluation
May 1997 - September 1998
Program Analyst (Summer Intern)
Duties: Performed analytical and advisory assignments related to the overall effectiveness and efficiency of governmental nutrition programs and operations; Researched various government and foundation surveys relevant to the nation's special nutrition programs; Developed and maintained a reference manual of various surveys relevant to special nutrition programs; Performed research via the Internet for information relevant to the Food Stamp Program and vitamin supplements; Conducted data extraction for the congressionally mandated study on federal family programs; Prepared work plans and reports based on existing procedures and develop/recommend new procedures.

Other Experience:

Teaching Instructor
June - July 2001
Atonkwa Catholic Primary and Secondary School Ghana, West Africa

Accomplishments:

Taught basic computer literacy courses to over ten primary and secondary school teachers
Independently configured and set up a computer lab for the newly commissioned library and computer learning center
Trained staff to effectively maintain computer equipment and to troubleshoot minor computer software and hardware related problems
Trained staff on various Microsoft computer applications such as Word and Excel
Trained staff on various computer software programs aimed at teaching basic reading, writing, language and math skills to elementary aged children

Operating Systems/Platforms: PC and Macintosh Systems, UNIX, Windows 3.0,95,98,2000,NT, .NET, Emacs, MS-DOS.

Software: HomeSite, Dreamweaver, Fireworks, FrontPage (familiar), WS-FTP, Bobby validator tool, cuteFTP, all word processing suites, UNIX, Lotus 1-2-3, dBase IV, cc: Mail, Pine, Telnet, MS Outlook, electronic mail systems.

Programming Languages: HTML, ASP, Cascading Style Sheets, C programming language, JavaScript, Java, and ColdFusion

Web Development Issues: Familiar with Section 508 compliance, browser compatibility issues, HTML troubleshooting, and accessibility recommendations and guidelines.

Education:

Masters of Science - Information and Telecommunication Systems, Johns Hopkins University (May 2002)
BA, Information Systems, University of Maryland Baltimore County (May 1998)
BA, Health Science & Policy, University of Maryland Baltimore County (May 1997)

Certifications:

HTML Writer's Guild/International Association of Webmasters - Member
Cascading Style Sheets - Certificate of Completion - HTML Writer's Guild
Active Server Pages - Certificate of Completion - HTML Writer's Guild
Web Accessibility - Certificate of Completion - HTML Writer's Guild
Programming in ColdFusion - WestLake

URLs:

Children's Bureau Web site- http://www.acf.dhhs.gov/programs/cb
Served as the Team Leader and the Lead Web Developer on this government-funded web site. Main duties include providing direction for the web development team, delegating tasks, ensuring quality assurance, testing, and quality control, and enforcing Section 508 guidelines. Lead the entire redesign effort. Tools used: Allaire's ColdFusion Studio/ Homesite, Dreamweaver, and Fireworks.

AFCARS Web site - http://www.acf.dhhs.gov/programs/cb/dis/afcars/index.html
Served as one of three web developers on this government-funded web site. Incorporated style guides to this mini-web site and incorporated it into the Children's Bureau web site. Tools used: Allaire's ColdFusion Studio/ Homesite, Dreamweaver, and Fireworks.

Child Welfare Training Web site - http://www.childwelfaretraining.org
Served as one of three web developers on this government-funded web site. Responsible for HTML coding and made minor to moderate CFM coding changes. Tools used: Allaire's ColdFusion Studio/ Homesite, Dreamweaver, and Fireworks.

National Evaluation Data Services Web site - http://www.neds.calib.com
Served as HTML coder for this government-funded web site. Duties also included performing an independent evaluation of the usability and accessibility of the web site and providing recommendations to the client. Tools used: Allaire's ColdFusion Studio/ Homesite, Dreamweaver, and Fireworks.

National Women's Health Information Center - http://www.4woman.gov
Served as the Web Analyst for the government-sponsored women's health related web site. Duties included meeting with the contractor, designing and developing speciality pages, leading focus group testing and representing the Office at national conferences and seminars. Tool used: MS Frontpage

Asomdwee Fie, Shrine of the Abosom and Nsamanfo, Inc. (AFSANI) Web site - http://members.aol.com/afsani
Serves as the sole web developers on this nonprofit religious organization. Responsible for all coding, graphic creation and content development for various sections of the web site. Also, serve as editor for the opt-in email reminder cybernewsletter. Tools used: Homesite, Dreamweaver, and Fireworks.

Ladies of Imani Web site - http://www.ladiesofimani.org
Served as the sole web developers on this nonprofit community service organization. Responsible for all coding, graphic creation and content development for various sections of the web site. Tools used: Homesite, Dreamweaver, and Fireworks.

African American Literature Home Page - http://www.geocities.com/afam_literature/index.html
Served as the sole web developers on this information web site. Responsible for all coding, graphic creation and content development for various sections of the web site. Tools used: Homesite, Dreamweaver, and Fireworks.

Black Law Students Association Web site - http://studentorg.cua.edu/blsa/index.html
Served as the sole web developers on this organization. Responsible for all coding, graphic creation and content development for various sections of the web site. Tools used: Homesite, Dreamweaver, and Fireworks.

References: Will be furnished upon request

Salary Requirement: Commensurate with education and experience; negotiable